At Krishiva Jewels, we want you to be happy with your purchase. Please read the following policy before placing an order.
Return Eligibility
A return/replacement request may be considered if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- An item is missing from your order.
The product must be unused and in its original condition and packaging, except where the issue itself makes this impossible.
Unboxing Video Requirement
For any claim involving a damaged, defective, incorrect or missing product, customers must record a continuous, unedited unboxing video.
The video should clearly show:
- The sealed package before opening
- The shipping label
- The complete opening of the package
- The jewellery/product and its condition
- All items received inside the package
Please keep the original video file until your claim has been resolved.
An unboxing video may be required to verify and process a damage, missing-item or incorrect-product claim. Claims without the required evidence may not be eligible for return, replacement or refund, subject to applicable consumer-protection laws.
Time Limit for Claims
Please contact us at Krishivajewels@gmail.com as soon as possible after receiving your order if there is a problem.
Please include:
- Order number
- Description of the issue
- Photographs
- Unboxing video, where applicable
Non-Returnable Situations
Returns may not be accepted for products that have been:
- Used or worn
- Damaged after delivery
- Altered or modified
- Damaged because of improper care
- Damaged through exposure to chemicals, perfume, water or other substances
This does not limit any rights you may have under applicable law.
Refunds
If a refund is approved, the applicable refund amount will be processed using an appropriate payment method.
For bank-transfer orders, we may request appropriate bank details necessary to process the refund.
We will not ask for your UPI PIN, OTP, card PIN or banking password.
Exchanges / Replacements
Where appropriate and subject to availability, an approved claim may result in a replacement instead of a refund.
If the replacement product is unavailable, an applicable refund may be offered.
Return Shipping
Where the issue is determined to be attributable to Krishiva Jewels, such as an incorrect or damaged product, we will provide appropriate assistance regarding return/replacement shipping.
For other situations, return shipping may be the customer’s responsibility, subject to applicable law.
Cancellation
If you wish to cancel an order, contact us as soon as possible at:
support@Krishivajewels.com
Cancellation may not be possible once an order has been dispatched.
Contact Us
Krishiva Jewels
V.P.O. Tigaon, Faridabad, Haryana – 121101, India
Email: support@Krishivajewels.com
Last Updated: August 2026