At Krishiva Jewels, we want you to be happy with your purchase. Please read the following policy before placing an order.
- Return Eligibility
A return/replacement request may be considered if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
- An item is missing from your order.
The product must be unused and in its original condition and packaging, except where the issue itself makes this impossible.
- Unboxing Video Requirement
For any claim involving a damaged, defective, incorrect or missing product, customers must record a continuous, unedited unboxing video.
The video should clearly show:
- The sealed package before opening
- The shipping label
- The complete opening of the package
- The jewellery/product and its condition
- All items received inside the package
Please keep the original video file until your claim has been resolved.
An unboxing video may be required to verify and process a damage, missing-item or incorrect-product claim. Claims without the required evidence may not be eligible for return, replacement or refund, subject to applicable consumer-protection laws.
- Time Limit for Claims
Please contact us at Krishivajewels@gmail.com as soon as possible after receiving your order if there is a problem.
Please include:
- Order number
- Description of the issue
- Photographs
- Unboxing video, where applicable
- Non-Returnable Situations
Returns may not be accepted for products that have been:
- Used or worn
- Damaged after delivery
- Altered or modified
- Damaged because of improper care
- Damaged through exposure to chemicals, perfume, water or other substances
This does not limit any rights you may have under applicable law.
- Refunds
If a refund is approved, the applicable refund amount will be processed using an appropriate payment method.
For bank-transfer orders, we may request appropriate bank details necessary to process the refund.
We will not ask for your UPI PIN, OTP, card PIN or banking password.
- Exchanges / Replacements
Where appropriate and subject to availability, an approved claim may result in a replacement instead of a refund.
If the replacement product is unavailable, an applicable refund may be offered.
- Return Shipping
Where the issue is determined to be attributable to Krishiva Jewels, such as an incorrect or damaged product, we will provide appropriate assistance regarding return/replacement shipping.
For other situations, return shipping may be the customer’s responsibility, subject to applicable law.
- Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Krishivajewels@gmail.com
Cancellation may not be possible once an order has been dispatched.
- Contact Us
Krishiva Jewels
V.P.O. Tigaon, Faridabad, Haryana – 121101, India
Email: Krishivajewels@gmail.com